“The social media behemoth does as little as possible to prevent disasters from happening, then feebly attempts to avoid blame and manage public appearances."” “The authors conclude that "even if the company undergoes a radical transformation in the coming years, that change is unlikely to come from within." Why? Because "the algorithm that serves as Facebook's beating heart is too powerful and too lucrative. And the platform is built upon a fundamental, possibly irreconcilable dichotomy: its purported mission to advance society by connecting people while also profiting off them. It is Facebook's dilemma and its ugly truth."”